Houdah Software

Can I print any document?

On the Mac

You may "print" from any application which uses the standard "Print" dialog. Here you will find the "Print using ACTPrinter" command in the PDF menu located in the lower left of the "Print" window.

On a PC

You may "print" from any application which uses the standard "Print" dialog. Please chose ACTPrinter Win as the target printer

Why can't I print from Adobe Acrobat on Mac?

Adobe Acrobat does not permit the use of PDF Services.

The workaround is to drag the icon of the PDF file directly onto the ACTPrinter Mac icon.

Error: Saving a PDF file when printing is not supported

Some applications - including Adobe Acrobat - block the use of PDF Services from the print panel. This prevents the use of ACTPrinter's "Print to ACTPrinter" command.

The workaround is to drag the PDF file to print directly onto the icon of ACTPrinter Mac.

How can I delete printouts on my iPhone?

In the list view, just swipe your finger across a printout entry - just like you would do in Apple's Mail app.

ACTPrinter Win - Printer is not installed

For Windows XP, Vista and Windows 7

***Antivirus programs should be disabled during installation.***

1. Uninstall "ACT Printer" from Control Panel -> Programs and Features
2. Navigate to "..\Program Files\Houdah Software\ACTPrinter Win Client\Installers\Printer", right click on "setup.exe" and select "Run as administrator"
3. Follow the on-screen prompts
4. Check if "ACTPrinter Win." printer is available, if not continue below…

In some cases, the UAC (User Account Control) needs to be disabled to install the ACTPrinter Win printer. Please follow the instructions below to temporarily disable the UAC.

For Windows Vista

Disable the UAC

1. Press the "Windows" key and "R" keys simultaneously, the "run" dialog will appear
2. Type MSCONFIG and click OK.
3. Click on the Tools tab. Scroll down till you find "Disable UAC" . Click on that line.
4. Press the Launch button.
5. A CMD window will open. When the command is done, you can close the window.
6. Close MSCONFIG. You need to reboot the computer for changes to apply.
7. Reboot your computer.

Install the printer

8. Uninstall "ACT Printer" from Control Panel -> Programs and Features
9. Click Start->ACT Printer Win->Tech Support and click Install Printer
10. Follow the on-screen instructions

Enable the UAC

11. Press the "Windows" key and "R" keys simultaneously, the "run" dialog will appear
12. Type MSCONFIG and click OK.
13. Click on the Tools tab. Scroll down till you find "Enable UAC" . Click on that line.
14. Press the Launch button.
15. A CMD window will open. When the command is done, you can close the window.
16. Close MSCONFIG. You need to reboot the computer for changes to apply.

For Windows 7

Disable the UAC

1. Press the "Windows" key and "R" keys simultaneously, the "run" dialog will appear
2. Type MSCONFIG and click OK.
3. Click on the Tools tab. Scroll down till you find "Change UAC settings" . Click on that line.
4. Press the Launch button, the User Account Control Setting dialog will appear.
5. Note, the current position of slider so you can restore the setting in a few minutes. Move the slider to the bottom, "Never notify"
6. Click OK and restart your computer.

Install the printer

8. Uninstall "ACT Printer" from Control Panel -> Programs and Features
9. Click Start->ACT Printer Win->Tech Support and click Install Printer
10. Follow the on-screen instructions

Enable the UAC

11. Press the "Windows" key and "R" keys simultaneously, the "run" dialog will appear
12. Type MSCONFIG and click OK.
13. Click on the Tools tab. Scroll down till you find "Change UAC settings" . Click on that line.
14. Press the Launch button, the User Account Control Setting dialog will appear.
15. Move the slider to the position noted in step 5
16. Click OK and restart your computer.

Device not detected

The most likely cause for the problem is either a firewall or a router blocking Apple Bonjour network traffic.

Please verify that your firewall and router let pass Bonjour broadcast traffic. The port numbers are TCP 5354 and UDP 5353

Instructions for AVG version 9.0.709:

1. In Firewall Settings > Applications change the settings for iTunes and Apple Bonjour for windows to "allow for all"
2. Now go to system services >Manage user system rules
3. Add rule:
   protocol: TCP
   local port: 5354
   remote port: all ports
   remote addresses: check the box for safe networks
4. Add rule:
   protocol: UDP
   local port: 5353
   remote port: all ports
   remote addresses: check the box for safe networks
5. In order to also enable iTunes Music Sharing, you may want to add the following rule:
   protocol: TCP
   direction: both ways
   local port: 3689
   remote port: all ports
   remote addresses: check the box for safe networks

By not checking "all networks" and instead checking "safe networks" this excludes the internet (unless you've defined it as safe, which is definitely unwise), which minimizes the risk of attack to your PC.